Consultancy:

This is almost always expensive but it can be very useful. Trained consultants can work with all aspects of the organization, not just implementing KM processes but also educating the managers in the subject. Make sure to have a good grasp of what the consultant plans to do, and to emphasize the training aspect. Have local management be involved hands-on throughout the process, working with the consultants so as to pass on their tacit knowledge. Finally, give the consultants the freedom to do their jobs, understanding that knowledge management is a process that involves the entire organization.

A similarly broad definition is presented by Davenport & Prusak (2000), which states that KM "is managing the corporation's knowledge through a systematically and organizationally specified process for acquiring, organizing, sustaining, applying, sharing and renewing both the tacit and explicit knowledge of employees to enhance organizational performance and create value."

I will also choose to answer the question "what is knowledge management" in the broader perspective, encompassing not just the exploitation and management of existing knowledge assets, but the also the initiatives involved in the creation and acquisition of new knowledge. In the next article, I will arrive at a specific knowledge management definition.